8. h5客服相关接口

获取客服电话

• 请求方式 GET
• 请求地址 "/dvhiss/CenKP(/user-problem/get-whatsapp)":
• 场景

• 请求参数

• 返回结果

  {
      "policy": {
          "planning": "cash-deuna@outlook.com", // 后端需要问下产品是否要邮箱
          "theory": "+52 5525981300",  // 后端需要给产品要对应的手机号，每个不一样
          "delight": "+52 5540960652"  // 后端需要给产品要对应的手机号，每个不一样
      },
      "remains": "00",
      "guidelines": "成功"
  }
  

客服参数初始化

• 请求方式 GET
• 请求地址 "/dvhiss/trahehod(/user-problem/problem-init)":
• 场景
• 请求参数
• 返回结果

   {
       "policy": {
           "conduct": [{
               "technology": "Queja de cobranza",
               "she": 1
           }, {
               "technology": "producto",
               "she": 2
           }, {
               "technology": "otro",
               "she": 3
           }],
           "show": [{
               "technology": "A - Cobranza violenta\n(Insultos por parte del cobrador, edición de imagenes y filtración de información privada)",
               "she": 1
           }, {
               "technology": "B - Acoso por teléfono\n(Mensajes de spam y las llamadas telefónicas son frecuentes y afectan la vida normal)",
               "she": 2
           }, {
               "technology": "C - Estafa por WA\n(La persona me solicitó transferir dinero a su cuenta privada)",
               "she": 3
           }],
           "chosen": {
               "media": "http://pronto-files-prod.oss-us-west-1.aliyuncs.com/202207/20220710231509_kwo3m971zs.jpg?OSSAccessKeyId=LTAI4G4k58gV5DURRmZGkEXG&Expires=1846728909&Signature=Q5Kb8Q1AgyMoTXDr9N46j8MIneM%3D",
               "paid": "Cash de una",
               "connections": "extend_info_certify",
               "dream": 0,
               "leap": "802022071800094474838154",
               "widespread": [{
                   "technology": "Loan Amount",
                   "she": "MAX 570.00"
               }, {
                   "technology": "Loan Term",
                   "she": "7 Day"
               }, {
                   "technology": "Loan Date",
                   "she": ""
               }, {
                   "technology": "Repayment Date",
                   "she": ""
               }]
           },
           "unprofitable": [{
               "media": "http://pronto-files-prod.oss-us-west-1.aliyuncs.com/202207/20220710231509_kwo3m971zs.jpg?OSSAccessKeyId=LTAI4G4k58gV5DURRmZGkEXG&Expires=1846728909&Signature=Q5Kb8Q1AgyMoTXDr9N46j8MIneM%3D",
               "paid": "Cash de una",
               "connections": "extend_info_certify",
               "dream": 0,
               "leap": "802022071800094474838154",
               "widespread": [{
                   "technology": "Loan Amount",
                   "she": "MAX 570.00"
               }, {
                   "technology": "Loan Term",
                   "she": "7 Day"
               }, {
                   "technology": "Loan Date",
                   "she": ""
               }, {
                   "technology": "Repayment Date",
                   "she": ""
               }]
           }, {
               "media": "http://pronto-files-prod.oss-us-west-1.aliyuncs.com/202207/20220710231509_kwo3m971zs.jpg?OSSAccessKeyId=LTAI4G4k58gV5DURRmZGkEXG&Expires=1846728909&Signature=Q5Kb8Q1AgyMoTXDr9N46j8MIneM%3D",
               "paid": "Cash de una",
               "connections": "revisando",
               "dream": 0,
               "leap": "802022071722173119380098",
               "widespread": [{
                   "technology": "Loan Amount",
                   "she": "MAX 570.00"
               }, {
                   "technology": "Loan Term",
                   "she": "7 Day"
               }, {
                   "technology": "Loan Date",
                   "she": "17-07-2022"
               }, {
                   "technology": "Repayment Date",
                   "she": ""
               }]
           }, {
               "media": "http://pronto-files-prod.oss-us-west-1.aliyuncs.com/202207/20220710231509_kwo3m971zs.jpg?OSSAccessKeyId=LTAI4G4k58gV5DURRmZGkEXG&Expires=1846728909&Signature=Q5Kb8Q1AgyMoTXDr9N46j8MIneM%3D",
               "paid": "Cash de una",
               "connections": "audit_failed",
               "dream": 0,
               "leap": "802022071310405948911767",
               "widespread": [{
                   "technology": "Loan Amount",
                   "she": "MAX 570.00"
               }, {
                   "technology": "Loan Term",
                   "she": "7 Day"
               }, {
                   "technology": "Loan Date",
                   "she": "13-07-2022"
               }, {
                   "technology": "Repayment Date",
                   "she": ""
               }]
           }]
       },
       "remains": "00",
       "guidelines": "成功"
   }
  

  客服图片提交

• 请求方式 POST
• 请求地址 "/dvhiss/hlegea(/user-problem/upload-problem-img)":
• 场景

• 请求参数

  名称	类型	可选	注释
  "recollection":	file	是	资源文件

• 返回结果

    {
        "policy": {
            "partly": "https://pronto-files-prod.oss-us-west-1.aliyuncs.com/userProblem/4551234720220718014634_n8dsotvtdj.jpeg"
        },
        "remains": "00",
        "guidelines": "成功"
    }
  

客服问题提交

• 请求方式 POST
• 请求地址 "/dvhiss/rbrti(/user-problem/problem-save)":
• 场景

• 请求参数

  名称	类型	可选	注释
  "conduct":	string	是	问题类型
  "show":	int	否	问题小类
  "dismiss":	int	否	问题描述
  "recollection":	int	否	图片地址
  "leap":	int	否	订单号

• 返回结果

    {
        "policy": {
            "affection": [{
                "irrepressible": "Importe recibido",
                "she": "$ 399"
            }, {
                "irrepressible": "Importe del pago",
                "she": "$ 570"
            }, {
                "irrepressible": "Comisión",
                "she": "$ 143"
            }, {
                "irrepressible": "Importe total del interés",
                "she": "$ 4"
            }, {
                "irrepressible": "Honorarios",
                "she": "$ 24"
            }, {
                "irrepressible": "Banco del pago",
                "she": "BANJERCITO"
            }, {
                "irrepressible": "Número de clave interbancaria",
                "she": "1111222233334444"
            }],
            "kick": [{
                "technology": "Repayment Amount",
                "pommel": 570,
                "pressed": "1/1 Period",
                "hug": "24-07-2022"
            }],
            "cravat": "24-07-2022",
            "tight": 7,
            "pommel": "570.00",
            "parcels": 91,
            "paper": 1,
            "brown": 1,
            "despoil": 0
        },
        "remains": "00",
        "guidelines": "成功"
    }
  

客服提交列表

• 请求方式 POST
• 请求地址 "/dvhiss/CengabP(/user-problem/problem-list)":
• 场景

• 请求参数

• 返回结果

   {
     "brief": [{
         "technology": "Todos",
         "great": 0,
         "widespread": [{
             "great": "8695",
             "picture": "2022-07-18 01:49",
             "despite": "otro",
             "that": "kkk"
         }]
     }, {
         "technology": "Queja de cobranza",
         "great": 1,
         "widespread": []
     }, {
         "technology": "producto",
         "great": 2,
         "widespread": []
     }, {
         "technology": "otro",
         "great": 3,
         "widespread": [{
             "great": "8695",
             "picture": "2022-07-18 01:49",
             "despite": "otro",
             "that": "kkk"
         }]
     }],
     "remains": "00",
     "guidelines": "成功"
   }
  

客服问题详情页

• 请求方式 POST
• 请求地址 "/dvhiss/mksan(/user-problem/problem-detail)":
• 场景

• 请求参数

  名称	类型	可选	注释
  "pain":	string	是	客服问题id

• 返回结果

  {
      "policy": {
          "despite": "otro",
          "resumed": "",
          "that": "kkk",
          "speak": ["https://pronto-files-prod.oss-us-west-1.aliyuncs.com/userProblem/4551234720220718014634_n8dsotvtdj.jpeg"],
          "follow": "",
          "surely": []
      },
      "remains": "00",
      "guidelines": "成功"
  }