9. h5客服相关接口

获取客服电话

• 请求方式 GET
• 请求地址 "/Crapido/CenKP(/user-problem/get-whatsapp)":
• 场景

• 请求参数

• 返回结果

  {
      "data": {
          "email": "cash-deuna@outlook.com",
          "phone": "+52 5525981300",
          "va": "+52 5540960652"
      },
      "code": "00",
      "message": "成功"
  }
  

客服参数初始化

• 请求方式 GET
• 请求地址 "/Crapido/CenA-P(/user-problem/problem-init)":
• 场景
• 请求参数
• 返回结果

   {
       "data": {
           "problemType": [{
               "title": "Queja de cobranza",
               "value": 1
           }, {
               "title": "producto",
               "value": 2
           }, {
               "title": "otro",
               "value": 3
           }],
           "problemSonType": [{
               "title": "A - Cobranza violenta\n(Insultos por parte del cobrador, edición de imagenes y filtración de información privada)",
               "value": 1
           }, {
               "title": "B - Acoso por teléfono\n(Mensajes de spam y las llamadas telefónicas son frecuentes y afectan la vida normal)",
               "value": 2
           }, {
               "title": "C - Estafa por WA\n(La persona me solicitó transferir dinero a su cuenta privada)",
               "value": 3
           }],
           "orderDetail": {
               "productLogo": "http://pronto-files-prod.oss-us-west-1.aliyuncs.com/202207/20220710231509_kwo3m971zs.jpg?OSSAccessKeyId=LTAI4G4k58gV5DURRmZGkEXG&Expires=1846728909&Signature=Q5Kb8Q1AgyMoTXDr9N46j8MIneM%3D",
               "productName": "Cash de una",
               "status": "extend_info_certify",
               "isShow": 0,
               "orderNo": "802022071800094474838154",
               "list": [{
                   "title": "Loan Amount",
                   "value": "MAX 570.00"
               }, {
                   "title": "Loan Term",
                   "value": "7 Day"
               }, {
                   "title": "Loan Date",
                   "value": ""
               }, {
                   "title": "Repayment Date",
                   "value": ""
               }]
           },
           "orderList": [{
               "productLogo": "http://pronto-files-prod.oss-us-west-1.aliyuncs.com/202207/20220710231509_kwo3m971zs.jpg?OSSAccessKeyId=LTAI4G4k58gV5DURRmZGkEXG&Expires=1846728909&Signature=Q5Kb8Q1AgyMoTXDr9N46j8MIneM%3D",
               "productName": "Cash de una",
               "status": "extend_info_certify",
               "isShow": 0,
               "orderNo": "802022071800094474838154",
               "list": [{
                   "title": "Loan Amount",
                   "value": "MAX 570.00"
               }, {
                   "title": "Loan Term",
                   "value": "7 Day"
               }, {
                   "title": "Loan Date",
                   "value": ""
               }, {
                   "title": "Repayment Date",
                   "value": ""
               }]
           }, {
               "productLogo": "http://pronto-files-prod.oss-us-west-1.aliyuncs.com/202207/20220710231509_kwo3m971zs.jpg?OSSAccessKeyId=LTAI4G4k58gV5DURRmZGkEXG&Expires=1846728909&Signature=Q5Kb8Q1AgyMoTXDr9N46j8MIneM%3D",
               "productName": "Cash de una",
               "status": "revisando",
               "isShow": 0,
               "orderNo": "802022071722173119380098",
               "list": [{
                   "title": "Loan Amount",
                   "value": "MAX 570.00"
               }, {
                   "title": "Loan Term",
                   "value": "7 Day"
               }, {
                   "title": "Loan Date",
                   "value": "17-07-2022"
               }, {
                   "title": "Repayment Date",
                   "value": ""
               }]
           }, {
               "productLogo": "http://pronto-files-prod.oss-us-west-1.aliyuncs.com/202207/20220710231509_kwo3m971zs.jpg?OSSAccessKeyId=LTAI4G4k58gV5DURRmZGkEXG&Expires=1846728909&Signature=Q5Kb8Q1AgyMoTXDr9N46j8MIneM%3D",
               "productName": "Cash de una",
               "status": "audit_failed",
               "isShow": 0,
               "orderNo": "802022071310405948911767",
               "list": [{
                   "title": "Loan Amount",
                   "value": "MAX 570.00"
               }, {
                   "title": "Loan Term",
                   "value": "7 Day"
               }, {
                   "title": "Loan Date",
                   "value": "13-07-2022"
               }, {
                   "title": "Repayment Date",
                   "value": ""
               }]
           }]
       },
       "code": "00",
       "message": "成功"
   }
  

  客服图片提交

• 请求方式 POST
• 请求地址 "/Crapido/Cen-laskd(/user-problem/upload-problem-img)":
• 场景

• 请求参数

  名称	类型	可选	注释
  "problemImage":	file	是	资源文件

• 返回结果

    {
        "data": {
            "url": "https://pronto-files-prod.oss-us-west-1.aliyuncs.com/userProblem/4551234720220718014634_n8dsotvtdj.jpeg"
        },
        "code": "00",
        "message": "成功"
    }
  

客服问题提交

• 请求方式 POST
• 请求地址 "/Crapido/CenKP-sldk(/user-problem/problem-save)":
• 场景

• 请求参数

  名称	类型	可选	注释
  "problemType":	string	是	问题类型
  "problemSonType":	int	否	问题小类
  "problemDetail":	int	否	问题描述
  "problemImage":	int	否	图片地址
  "orderNo":	int	否	订单号

• 返回结果

    {
        "data": {
            "details": [{
                "text": "Importe recibido",
                "value": "$ 399"
            }, {
                "text": "Importe del pago",
                "value": "$ 570"
            }, {
                "text": "Comisión",
                "value": "$ 143"
            }, {
                "text": "Importe total del interés",
                "value": "$ 4"
            }, {
                "text": "Honorarios",
                "value": "$ 24"
            }, {
                "text": "Banco del pago",
                "value": "BANJERCITO"
            }, {
                "text": "Número de clave interbancaria",
                "value": "1111222233334444"
            }],
            "repay_plans": [{
                "title": "Repayment Amount",
                "amount": 570,
                "description": "1/1 Period",
                "pay_time": "24-07-2022"
            }],
            "firstPayTime": "24-07-2022",
            "firstPeriodDay": 7,
            "amount": "570.00",
            "periods": 91,
            "termUnit": 1,
            "isNeedPop": 1,
            "sendSms": 0
        },
        "code": "00",
        "message": "成功"
    }
  

客服提交列表

• 请求方式 POST
• 请求地址 "/Crapido/CengabP(/user-problem/problem-list)":
• 场景

• 请求参数

• 返回结果

   {
     "tabs": [{
         "title": "Todos",
         "id": 0,
         "list": [{
             "id": "8695",
             "time": "2022-07-18 01:49",
             "type": "otro",
             "content": "kkk"
         }]
     }, {
         "title": "Queja de cobranza",
         "id": 1,
         "list": []
     }, {
         "title": "producto",
         "id": 2,
         "list": []
     }, {
         "title": "otro",
         "id": 3,
         "list": [{
             "id": "8695",
             "time": "2022-07-18 01:49",
             "type": "otro",
             "content": "kkk"
         }]
     }],
     "code": "00",
     "message": "成功"
   }
  

客服问题详情页

• 请求方式 POST
• 请求地址 "/Crapido/mksan(/user-problem/problem-detail)":
• 场景

• 请求参数

  名称	类型	可选	注释
  "problemId":	string	是	客服问题id

• 返回结果

  {
      "data": {
          "type": "otro",
          "sonType": "",
          "content": "kkk",
          "images": ["https://pronto-files-prod.oss-us-west-1.aliyuncs.com/userProblem/4551234720220718014634_n8dsotvtdj.jpeg"],
          "disposeDetail": "",
          "disposeImages": []
      },
      "code": "00",
      "message": "成功"
  }